Terms of service
Last updated: June 2026
Welcome to Grace & Amelia London. By accessing our website or placing an order through graceamelialondon.com, you agree to these Terms of Service. Please read them carefully before using our website or making a purchase.
1. About Us
Grace & Amelia London is an online fashion retailer offering clothing and accessories to customers in the United Kingdom and other available destinations.
For any enquiries, please contact us at:
2. Eligibility
By placing an order through our website, you confirm that you are at least 18 years of age or otherwise legally capable of entering into a binding contract.
3. Products
We make every reasonable effort to ensure that product descriptions, images, colours, measurements and other information displayed on our website are as accurate as possible.
However, colours and appearance may vary slightly depending on your device, screen settings, lighting and other factors.
Product availability is subject to change, and we reserve the right to modify or discontinue products without prior notice.
4. Pricing
All prices are displayed in British Pounds (£) unless otherwise stated.
Prices include VAT where applicable.
We reserve the right to change our prices at any time. Any price changes will not affect orders that have already been accepted by us.
The price applicable to your order is the price displayed at checkout at the time the order is placed.
5. Orders
When you place an order through our website, you are making an offer to purchase the selected products.
After placing your order, you will receive an email confirming that we have received it. This does not necessarily mean that your order has been accepted.
We reserve the right to refuse or cancel an order where reasonably necessary, including in cases of:
- incorrect pricing or product information;
- suspected fraudulent activity;
- payment issues;
- stock or availability problems; or
- an inability to fulfil the order.
If we cancel an order after payment has been taken, any applicable amount will be refunded to the original payment method.
6. Payment
We accept payment methods displayed at checkout, which may include:
Visa, Mastercard, American Express, Apple Pay and Google Pay.
Payments are processed securely through our authorised payment providers.
Grace & Amelia London does not directly store your complete payment card details on its own servers.
7. Shipping
Orders are normally processed within 1–3 working days, unless otherwise stated on our website.
Delivery times depend on the destination and shipping method selected.
Estimated delivery times are estimates only and may occasionally be affected by circumstances outside our reasonable control, including courier delays, customs procedures, severe weather or other unforeseen events.
For full information regarding processing times, delivery estimates and shipping conditions, please refer to our Shipping Policy.
Nothing in this section affects any statutory rights you may have as a consumer.
8. Returns, Refunds & Cancellations
Returns, refunds and cancellations are subject to our Refund Policy, which forms part of these Terms of Service.
Please review the Refund Policy before placing an order.
Nothing in our Refund Policy or these Terms of Service is intended to limit any statutory rights available to consumers under applicable law.
9. Intellectual Property
Unless otherwise stated, all content available on this website, including text, branding, logos, graphics, product descriptions, photographs and design elements, is owned by Grace & Amelia London or used with appropriate permission.
You may not copy, reproduce, distribute, modify, republish or commercially exploit any website content without our prior written permission, except where permitted by law.
10. Website Availability
We aim to keep our website available and operating correctly. However, we cannot guarantee that access to the website will always be uninterrupted, error-free or available.
We may temporarily suspend, update or modify parts of the website where reasonably necessary for maintenance, security or operational purposes.
11. Limitation of Liability
Nothing in these Terms excludes or limits liability where it would be unlawful to do so.
To the fullest extent permitted by applicable law, Grace & Amelia London shall not be responsible for indirect or consequential losses arising from the use of our website or products where such losses were not reasonably foreseeable.
Nothing in these Terms affects your statutory rights as a consumer.
12. Privacy
We take the protection of your personal information seriously.
Information about how we collect, use, store and protect your personal data can be found in our Privacy Policy.
13. Third-Party Services
Our website may contain links to or integrations with third-party websites, payment providers, delivery services or other external services.
We are not responsible for the content, availability or privacy practices of third-party websites that we do not control.
Your use of third-party services may also be subject to their own terms and policies.
14. Governing Law
These Terms of Service are governed by applicable law.
Where you are a consumer, you may also benefit from mandatory consumer protection rights available under the laws of the country in which you reside.
Nothing in these Terms is intended to restrict or exclude those rights.
15. Changes to These Terms
We may update or amend these Terms of Service from time to time, for example to reflect changes to our business, website, services or applicable legal requirements.
Any updated version will become effective when published on our website.
The date at the top of this page indicates when these Terms were last updated.
16. Contact
If you have any questions regarding these Terms of Service, please contact us at:
We aim to respond to customer enquiries within 2 working days.