Shipping policy
Last updated: May 2026
At Grace & Amelia London, we aim to make the delivery process as clear and straightforward as possible. Below you can find information about processing times, estimated delivery times, tracking and potential delays.
1. Where We Deliver
We currently deliver throughout the United Kingdom.
If your location is not available at checkout or you have a question about delivery to your area, please contact us at:
International delivery may be available to selected destinations where shown at checkout.
2. Order Processing
Orders are typically processed within 1–3 working days after your order has been successfully placed and payment has been confirmed.
Orders placed on weekends or public holidays will normally begin processing on the next working day.
During particularly busy periods, promotional events or public holidays, processing may occasionally take slightly longer.
3. Estimated Delivery Times
Once your order has been processed and dispatched, estimated delivery times are:
- United Kingdom: 5–10 working days
These delivery times are estimates and begin after your order has been dispatched.
Please note that delivery times may occasionally be affected by factors outside our reasonable control, including courier delays, customs processing, severe weather, public holidays or unusually high shipping volumes.
4. Shipping Costs
We currently offer free standard shipping on all orders to the United Kingdom.
If additional or alternative delivery options are available, any applicable charges will be clearly displayed at checkout before you complete your purchase.
Shipping offers and available delivery methods may be updated from time to time.
5. Order Tracking
Once your order has been dispatched, you will normally receive a shipping confirmation email containing your tracking information, where tracking is available.
You can use the tracking details provided to follow the progress of your delivery.
Please allow some time after receiving your shipping confirmation for tracking information to become active within the courier's system.
You can also use the Track Your Order section on our website where available.
6. Delivery Delays
Although we aim to deliver all orders within the estimated timeframe, delays can occasionally occur.
Possible causes include:
- courier or logistics delays;
- public holidays;
- customs processing;
- severe weather;
- unusually high order volumes; or
- other circumstances outside our reasonable control.
If 20 days have passed since you placed your order and you have still not received it, please contact us at:
Please include your name and order number so that we can investigate the delivery for you.
7. Incorrect or Incomplete Delivery Addresses
Customers are responsible for ensuring that the delivery information provided at checkout is complete and accurate.
Please check your address carefully before submitting your order.
If you notice an error after placing your order, please contact us as soon as possible at:
We will do our best to correct the address before the order is processed. However, once an order has been dispatched, we may no longer be able to change the delivery information.
If an order cannot be delivered because an incorrect or incomplete address was provided, additional shipping costs may apply if the parcel needs to be resent.
8. Failed Delivery Attempts
If a delivery cannot be completed, the courier may:
- attempt delivery again;
- leave the parcel at an appropriate collection point;
- provide further delivery instructions; or
- return the parcel to the relevant fulfilment facility.
It is the customer's responsibility to follow any tracking updates or delivery instructions provided by the courier.
If a parcel is returned because it was not collected or delivery could not be completed, please contact us so we can advise you on the available options.
9. Lost or Missing Parcels
If your tracking information indicates that your parcel has been delivered but you cannot locate it, we recommend first checking:
- around your property or designated safe place;
- with other members of your household;
- with neighbours, where appropriate; and
- any delivery information provided by the courier.
If you are still unable to locate your parcel, please contact us and we will assist you in investigating the delivery.
If a parcel is confirmed as lost during transit, we will provide an appropriate solution in accordance with applicable consumer law.
10. Contact
If you have any questions about shipping, delivery or the status of your order, please contact:
Grace & Amelia London
📩 info@graceamelialondon.com
We aim to respond to enquiries within 2 working days.