Refund policy
Last updated: May 2026
At Grace & Amelia London, we want you to be happy with your purchase. If something is not quite right, you may request a return within 30 days of receiving your order, subject to the conditions below.
PLEASE NOTE: WE DO NOT OFFER FREE RETURNS FOR CHANGE-OF-MIND RETURNS. RETURN SHIPPING COSTS ARE THE RESPONSIBILITY OF THE CUSTOMER, EXCEPT WHERE THE ITEM IS FAULTY, DAMAGED OR NOT AS DESCRIBED.
1. 30-Day Return Policy
You may request to return an item within 30 days of delivery.
To be eligible for a return under our 30-day return policy, the item should:
- be in the same condition in which you received it;
- be unworn or unused, except where reasonably necessary to inspect the item;
- include any original accessories or components supplied with it; and
- where reasonably possible, be returned in its original packaging.
We reserve the right to reduce a refund where an item has been handled beyond what is reasonably necessary to establish its nature, characteristics and fit, where permitted by applicable law.
Your statutory consumer rights are not affected by this policy.
2. How to Request a Return
To request a return, please email:
Please include:
- your order number;
- your full name;
- your delivery address;
- the item or items you wish to return;
- the reason for your return; and
- photographs where the item has arrived damaged, faulty or incorrect.
Once your request has been reviewed, we will provide you with the correct return instructions and return address.
Please do not return your parcel to the sender address shown on the original package. Returns sent to an incorrect address may not be received or processed.
3. Return Shipping Costs
For standard returns where you have changed your mind, ordered the wrong size or otherwise no longer wish to keep the product, return shipping costs are the responsibility of the customer.
Our designated returns facility may be located outside the United Kingdom, including in Asia. International return postage costs may therefore apply.
We strongly recommend using a tracked shipping service and retaining your proof of postage until your refund has been completed.
If an item is faulty, damaged, incorrect or not as described, please contact us before returning it. Where required by applicable consumer law, Grace & Amelia London will bear reasonable return costs or provide an appropriate alternative return arrangement.
4. Faulty, Damaged or Incorrect Items
Please inspect your order as soon as possible after delivery.
If your item arrives faulty, damaged, defective or you receive the wrong item, please contact us at info@graceamelialondon.com with your order number and clear photographs of the issue.
We will assess the matter and arrange an appropriate solution in accordance with your consumer rights.
This may include a replacement, repair or refund, depending on the circumstances and applicable law.
Nothing in this Refund Policy limits your statutory rights in relation to goods that are faulty, not as described or otherwise do not conform to the contract.
5. Right to Cancel
If you are a consumer purchasing online, you may have a statutory right to cancel your purchase without giving a reason.
For UK consumers, the statutory cancellation period generally lasts 14 days from the day after you, or a person nominated by you other than the carrier, receives the goods.
If your order contains multiple items delivered separately, the cancellation period generally begins after the final item has been received.
Our voluntary 30-day return policy provides additional time to request a return and does not replace or restrict your statutory cancellation rights.
To exercise your right to cancel, please send a clear statement confirming your decision to:
6. Orders Already in Transit
We process orders quickly and may not always be able to stop or modify an order once fulfilment or shipping has begun.
If your parcel has already been dispatched, please contact us if you wish to cancel. Where we are unable to stop the shipment, you may need to receive the parcel first and then return it in accordance with the instructions we provide.
The fact that an order has already been dispatched does not affect any statutory cancellation rights you may have.
7. Returning Goods After Cancellation
Where you exercise a statutory right to cancel, you should return the relevant goods without undue delay and, where applicable, within 14 days of informing us of your decision to cancel.
Unless the item is faulty, damaged, incorrect or otherwise covered by a legal right requiring us to bear the return cost, the direct cost of returning the goods is your responsibility.
Please retain proof of postage.
8. Refunds
Once your return has been received, we will inspect it and notify you of the outcome.
Approved refunds will be made to your original payment method.
We aim to process approved returns within 7 working days of receiving them. Depending on your bank or payment provider, it may take additional time for the refunded amount to appear in your account.
Where you exercise a statutory cancellation right, refunds will be issued within the time limits required by applicable consumer law. We may withhold the refund until we have received the goods back or you provide evidence that you have sent them back, whichever occurs first.
9. Original Delivery Costs
Where you exercise a statutory cancellation right covering the full order, we will refund the cost of our standard delivery option, where required by law.
If you chose a more expensive or expedited delivery option, we are not required to refund the additional amount above the cost of our standard delivery service.
Additional delivery charges may also not be refundable in circumstances where applicable law does not require us to refund them.
10. Exchanges
We do not guarantee direct exchanges.
If you would like a different size, colour or product, please contact us at info@graceamelialondon.com.
Depending on availability, we may advise you to return your original item for a refund and place a new order for the preferred item.
11. Hygiene and Non-Returnable Items
Certain goods may be excluded from cancellation or return where permitted by law, including sealed goods that are not suitable for return for health protection or hygiene reasons once the seal has been broken.
Any applicable exclusions will be clearly communicated where relevant.
This exclusion does not affect your rights where an item is faulty or not as described.
12. Return Address
Do not return products to the sender address printed on your parcel.
After your return request has been approved, we will provide you with the appropriate return address and instructions.
Our designated returns facility may be located internationally, including in Asia.
Returns sent without following our return instructions may result in delays in processing your refund.
13. Contact
For questions about returns, cancellations or refunds, please contact:
Grace & Amelia London
📩 info@graceamelialondon.com
We aim to respond to enquiries within 2 working days.